Walker Clark WorldView
driving fear out of law firms
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- Written by Norman Clark
- Published: 13 September 2023
Law firm leaders must foster environments in which everyone feels secure and valued.
This is the ninth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
leading the way to quality in legal services
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- Written by Norman Clark
- Published: 23 August 2023
The legal services industry is awash in advice about leadership. How can Deming's Seventh Point build better leadership in law firms?
This is the eighth in a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
training: a strategic imperative
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- Written by Norman Clark
- Published: 18 August 2023
Training is not just a nice fringe benefit in law firms. It is an essential investment.
This is the seventh of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
continuous improvement
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- Written by Norman Clark
- Published: 08 August 2023
To remain competitive and profitable in today's legal services market, law firms need to continuously improve how they work.
This is the sixth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"End the practice of awarding business based on price."
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- Written by Norman Clark
- Published: 03 August 2023
Quality and long-term value are usually more important than low price.
Don't forget to share this message with your clients.
This is the fifth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"Cease dependence on inspection."
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- Written by Norman Clark
- Published: 31 July 2023
Quality should not be an afterthought.
This is the fourth of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
"Adopt the new philosophy."
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- Written by Norman Clark
- Published: 28 July 2023
The second challenge in W. Edward Deming's Fourteen Points is Adopt the New Philosophy. It is particularly relevant in today's legal services industry, especially as many traditional law firms try to build and sustain a collaborative and productive workplace culture.
This is the third of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
constancy of purpose
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- Written by Norman Clark
- Published: 26 July 2023
How can law firms succeed long-term without being distracted the squalls and storms of a fast-changing market for legal services?
This is the second of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
why law firms need Deming's Fourteen Points now more than ever
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- Written by Norman Clark
- Published: 24 July 2023
Quality service, not price, rankings, or size, is what will differentiate successful law from from those that merely survive the 2020s.
Delivering the best quality legal services is a sincere aspiration of almost every law firm. For most fof them, however, the word quality is little more than a slogan on their websites.
This is the first of a series of sixteen articles that will explore the relevance and, for some law firms the existential importance, of W. Edwards Deming's Fourteen Points, especially for small and midsize law firms.
Fix the work first...
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- Written by Norman Clark
- Published: 08 May 2023
...then apply the techology.
If you apply technology -- even artificial intelligence -- to a flawed work process, you will only make mistakes and lose money faster.
artificial intelligence: a powerful tool to improve service quality
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- Written by Norman Clark
- Published: 28 April 2023
In today's highly competitive markets for legal service, it is service quality, not technical expertise, that will differentiate your law firm from your equally well-qualified competitors.
Artificial intelligence will never be a substitute for quality management, but it can provide powerful diagnostic tools and methods to build sustainable quality into every aspect of your practice.
Quality management could be your law firm's best investment.
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- Written by Norman Clark
- Published: 24 April 2023
In an increasingly competitive legal market, law firms must constantly adapt and evolve to stay ahead. While many firms focus on expanding their client base, increasing billable hours, or adopting the latest technology, a crucial factor in determining long-term success lies in effective quality management of internal work processes.
10 critical communications skills for effective law firm leaders
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- Written by Norman Clark
- Published: 10 April 2023
Everyone knows that good leaders are also great communicators, but what specific communications skills are critical to effective leadership in a law firm environment?
As part of our ongoing research and experimentation with ChatGPT-4, we asked our chatbot. Here is a transcript of the conversation.
leadership in a quality-driven law firm
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- Written by Norman Clark
- Published: 06 April 2023
In a quality-driven professional culture, leadership takes on a unique and important role. Quality-driven law firms focus on delivering high-quality products and services to their clients, "the first time and every time," and effective leadership is essential in achieving this goal.
