Your law firm needs more than a generic client satisfaction survey.

oak tree in autumn near Bristol, England

There is no client relations activity that will produce a greater return on investment for a law firm than systematic client feedback.

But many law firms rely on "catch as catch can" client feedback like generic client satisfaction surveys or inconsistent efforts to obtain client feedback at the end of a matter.

Are you confident that your law firm can answer three critical question about how well you meet your clients expectations, especially during the fast-moving business and professional enviroments in which you practice law:

  • What is most important to your clients in the legal services that you deliver?
  • How well is your firm meeting your clients' most important needs and expectations?
  • How does your performance compare to that of your competitors?

Walker Clark offers two services to help you get reliable answers to all of these questions.

The Walker Clark® Strategic Business Development Survey is a sophisticated, in-depth analysis that will help your firm to identify short-term opportunities for new business, as well as strategic opportunities to develop compelling competitive advantanges in the areas of legal services that are most important to your clients and prospective clients. It stands out in sharp distinction from the ordinary client satisfaction surveys that most law firms use, and which are more suitable to a hotel or rental car companry.

But sometimes a survey -- even an in-depth, benchmarked, comprehensive inquiry like our Strategic Business Development Survey -- is not enough. Sometimes your firm needs to probe a specific issue more deeply, or get critically important strategic intelligence from a specific sector of your client base. Our Trusted Client Interviews seek detailed, actionable information from a carefully selected group of your best clients. The interviews are custom-designed for each firm and conducted by experienced senior Walker Clark members. We use a consistent methodology and research agenda to get the accurate, reliable feedback that you need to make fully-informed strategic and business decisions.

Click here to learn more about these high-ROI services from Walker Clark.