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Worldview Archives

Internal Globalization
Norman Clark Norman Clark

Internal Globalization

An article in today's on-line edition of The Lawyer reports that Anglo-Australian firm Herbert Smith Freehills has started a pilot project by which its dispute resolution work in Australia, especially in the area of document review, is supported by its team in Belfast, Northern Ireland. The project is expected to finish in April 2014, at which time the firm will evaluate the results.

This "internal globalization" of support functions is an option that many multi-office law firms overlook or dismiss as too hard.

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Teaching New Tricks to Old Cats
Norman Clark Norman Clark

Teaching New Tricks to Old Cats

Leading in law firms is nothing like "herding cats."

Lawyers and law firms might pose special challenges to leadership, but these challenges are no greater than those posed by the special characteristics of other professions such as engineering and accounting.

It has nothing to do with "cats."

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The Art of Lawyer Recruiting
Norman Clark Norman Clark

The Art of Lawyer Recruiting

One of the biggest investments — and sometimes the biggest mistake — that a law firm makes is when it hires a lawyer.

This post links to two practical guides to make the hiring decision more reliable.

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The Six Classic Drivers of Law Firm Profitability
Norman Clark Norman Clark

The Six Classic Drivers of Law Firm Profitability

Six factors have the greatest overall impact in the profitability and long-term financial performance of small and midsize law firms worldwide.

This is one of the ten most frequently read posts in the Worldview Archives, with more than 12,000 views since it was published in 2014.

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Cornerstones for Strategic Planning in Professional Associations
Norman Clark Norman Clark

Cornerstones for Strategic Planning in Professional Associations

I was recently asked what I believed to be the “essentials” of strategic planning in a professional association, such as a law firm network or bar association.  

There are at least four such characteristics, which I could describe as cornerstones. Without each one, the strategic planning process probably will fail.

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Big Ideas
Norman Clark Norman Clark

Big Ideas

This is the time of the year when some law firm partners start thinking in bold terms about possible strategic opportunities. One of the most frequent of these "big ideas" is the creation of a new practice group or industry sector specialty. 

Some of these ideas succeed, but most fail.

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Is your 2015 business plan ready?
Norman Clark Norman Clark

Is your 2015 business plan ready?

For law firms operating on a calendar year basis, a large part of the next 20 to 30 days will be (or at least should be) consumed by putting the finishing touches on the business plan for 2014.

While you're at it, why not write a two-year business plan?

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“…not to name, shame, or embarrass…”
Norman Clark Norman Clark

“…not to name, shame, or embarrass…”

According to an article in today's on-line edition of The Lawyer, a 56-lawyer English law firm, Munday's, has introduced a "mystery shopper" scheme to test their own client service functions.

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Grow or Die?  — a Third Way Forward for Small Law Firms
Norman Clark Norman Clark

Grow or Die? — a Third Way Forward for Small Law Firms

Small and midsize law firms in consolidating legal markets, especially in emerging economies, usually have only two basic options if they want to continue to compete effectively for the highest-value work from the best clients: grow to meet increasing demand for services in large, complex matters or shrink to become a boutique.

There is a third option, however.

It might be unpleasant for some law firm partners, but it can be a realistic option worth consideration.

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What is the business case for change?
Norman Clark Norman Clark

What is the business case for change?

When law firm partners discuss significant possible changes in their firm, someone often asks, "What's the business case for this?"

At least, someone should ask that.

It's a good question.

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Why Small and Midsize Law Firms Can Have a Great Future
Norman Clark Norman Clark

Why Small and Midsize Law Firms Can Have a Great Future

At Walker Clark, we remain amazed by how many law firm partners — and even some law firm management consultants — really believe that the legal profession will eventually be dominated by the global giants. Under this overblown scenario, all the other firms will simply have to be content with the scraps that fall from the big firms' dining tables.

Our firm's experience and observations advising small and midsize firms on business strategy, profitability, and internal operations, persuasively demonstrate that smaller firms can compete very effectively even against some of the best-known and most powerful law firms in the world.

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Chaos, Control, and Change in Law Firms
Norman Clark Norman Clark

Chaos, Control, and Change in Law Firms

By training and experience, most lawyers tend to be risk-adverse. This can sometimes make change difficult, especially when the changes are a little threatening to those in power, or when they challenge long-held paradigms about how things should be done. 

This is one of ten most frequently read posts in the Worldview Archives, with more than 14,000 views since it was first published in 2013.

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Recession-Proof Your Law Firm: New Dynamic Approaches to Planning
Norman Clark Norman Clark

Recession-Proof Your Law Firm: New Dynamic Approaches to Planning

This is final installment in a series of four posts about how law firms can anticipate, prepare for, and respond successfully to the next recession or economic downturn..

It outlines the third, and possibly most important, change that law firms must make to increase their chances of surviving the next recession (assuming that they emerge from the recent one).

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Recession-Proof Your Law Firm:  Innovations in Client Care
Norman Clark Norman Clark

Recession-Proof Your Law Firm: Innovations in Client Care

This is the third in a series of four posts about how law firms can anticipate, prepare for, and respond successfully to the next recession or economic downturn. We are investigating three basic rules that describe how a relatively small group of law firms — of all sizes, practice specialties, and locations — not only have survived the Great Recession that began in 2007, but actually have emerged from it stronger than before.

In this post, let's consider client retention tactics: taking care of your clients through innovations in client care.

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Recession-Proof Your Law Firm: Pay attention to the business.
Norman Clark Norman Clark

Recession-Proof Your Law Firm: Pay attention to the business.

This is the second of a series of four posts that outline issues that law firms should consider today in order to be prepared for future recessions... or worse.

Cash is the life blood of a law firm at any time, and it is critical to survival in a troubled economy.

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This post is not about the Chambers and Partners Awards for Excellence.
Norman Clark Norman Clark

This post is not about the Chambers and Partners Awards for Excellence.

Like some of you, when I reviewed this year's short list for the Chambers and Partners Awards for Excellence for Latin America, at first I was a little surprised by some of the very good firms that were not finalists for these prestigious and coveted awards.

This post is not an attempt to debate or explain the short list selection criteria that the awards team at Chambers and Partners uses. Instead, I want to share two observations about the firms that did, and did not, make the list.

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The Next Recession:  Is your firm ready?
Norman Clark Norman Clark

The Next Recession: Is your firm ready?

This is the first of a four-part series that examines possible strategies and tactics to prepare your law firm now for the next recession.

Some of them also can produce good results now — even without an economic downturn.

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New Blood for Zombie Law Firms
Norman Clark Norman Clark

New Blood for Zombie Law Firms

There is an old saying among law firm managers: "Even the best-managed law firm is only 90 days from bankruptcy."

This is because most law firms traditionally have been woefully under-capitalized. To some extent, some of these firms are already financial zombies. They survive due to good luck, deft financial management, and the persistence of partners — none of which can sustain them indefinitely.

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Understanding How We Work
Norman Clark Norman Clark

Understanding How We Work

The British firm Addleshaw Goddard is taking a closer look at its internal work processes to make them less expensive and more efficient for clients. Under the direction of the firm's head of client delivery, Andrew Chamberlain, the people in Addleshaws have mapped the internal processes by which it delivers legal services in 46 service lines.

Their probing analysis of how the work gets done in a law firm is essential to achieving any serious improvements in client service and satisfaction. It is an essential element of a comprehensive approach to quality that is long overdue in the legal profession.

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