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“Black Box” or “Black Hole”
Norman Clark Norman Clark

“Black Box” or “Black Hole”

Some law firms use "black box" systems for partner compensation because they want to avoid internal disputes among partners.

A former partner’s case against a major U.S. law firm points out how these systems often can make things worse.

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Listening to Learn
Norman Clark Norman Clark

Listening to Learn

What is the most important thing that a law firm or group of lawyers can do to respond better to fast change in their market?

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Silence is not always golden.
Norman Clark Norman Clark

Silence is not always golden.

Law firms with poor internal communications skills and practices face great obstacles when they try to implement any decision, even minor ones.

One of the most important tools in a firm's internal "communications tool kit" is to schedule time for talking.

This is the first in a series of short posts about questions that I frequently receive about the importance of internal communications to "getting things done" in law firms.

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What fuels your partnership: trust or suspicion?
Norman Clark Norman Clark

What fuels your partnership: trust or suspicion?

Trust is one of the most prevalent governance challenges facing growing professional services firms today.

This is not just a "feel-good" issue or a matter of preserving an artificial collegiality that might have been more characteristic of small law firms one hundred years ago. The level of trust that exists among partners has a direct and measurable effect on the firm's business performance.

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