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Worldview Archives

Quality management could be your law firm’s best investment.
Norman Clark Norman Clark

Quality management could be your law firm’s best investment.

In an increasingly competitive legal market, law firms must constantly adapt and evolve to stay ahead.

While many firms focus on expanding their client base, increasing billable hours, or adopting the latest technology, a crucial factor in determining long-term success lies in the effective quality management of internal work processes. 

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The  Law Firm of the Future: 40-to-1 Leverage? 400-to-1?
Norman Clark Norman Clark

The Law Firm of the Future: 40-to-1 Leverage? 400-to-1?

The successful law firm of the future will be almost unrecognizable to most law firm members today.

Unprecedented workflow leverage will create opportunities for exponential increases in productivity and unprecedented challenges to manage it.

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Three Things to Think About Now as You Think About the Future
Norman Clark Norman Clark

Three Things to Think About Now as You Think About the Future

Law firm leaders and planners — indeed, all lawyers — are right to be concerned about the future of the legal profession. We can expect significant changes, powered by increasingly sophisticated client expectations and the more powerful service delivery capabilities of advanced technology, to redefine what a "law firm" will look like and how it will operate in the 2020s...

...which are only a few months away.

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Are you ready for 1-to-400 leverage?
Norman Clark Norman Clark

Are you ready for 1-to-400 leverage?

For most firms, a 1-to-4 leverage ratio has long been considered to indicate a desirable level of profitability, while also being manageable.

What will happen when artificial intelligence systems give law firms the potential to generate leverage of 1-to-400?

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Artificial Intelligence: The Legal Mind at its Best?
Norman Clark Norman Clark

Artificial Intelligence: The Legal Mind at its Best?

Law firm partners should invest a few minutes in their own future, by watching a recent series of TED Talks about artificial intelligence.

None of these talks deal directly with the practice of law, but all of them are highly relevant to the Scylla and Charybdis of profitability and competition that threaten small and midsize law firms throughout the world.

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The Six Classic Drivers of Law Firm Profitability
Norman Clark Norman Clark

The Six Classic Drivers of Law Firm Profitability

Six factors have the greatest overall impact in the profitability and long-term financial performance of small and midsize law firms worldwide.

This is one of the ten most frequently read posts in the Worldview Archives, with more than 12,000 views since it was published in 2014.

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Understanding How We Work
Norman Clark Norman Clark

Understanding How We Work

The British firm Addleshaw Goddard is taking a closer look at its internal work processes to make them less expensive and more efficient for clients. Under the direction of the firm's head of client delivery, Andrew Chamberlain, the people in Addleshaws have mapped the internal processes by which it delivers legal services in 46 service lines.

Their probing analysis of how the work gets done in a law firm is essential to achieving any serious improvements in client service and satisfaction. It is an essential element of a comprehensive approach to quality that is long overdue in the legal profession.

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