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End the practice of awarding business based on price.
Norman Clark Norman Clark

End the practice of awarding business based on price.

In an increasingly competitive landscape, law firms, like any business, might feel compelled to make decisions based on price alone.

However, the fourth of W. Edwards Deming's Fourteen Points for better management warned against this practice, arguing that cost should not be the primary consideration in business decisions. Instead, he championed a more holistic approach that weighs quality and long-term value alongside price.

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Coming Soon to a Law Firm Near You: Artificial Intelligence
Norman Clark Norman Clark

Coming Soon to a Law Firm Near You: Artificial Intelligence

As the next step in the evolution of knowledge management in law firms, AI promises to allow seismic shifts in practice management and profitability for law firms of all sizes, not only for large firms, but especially — repeat especially — for small and midsize firms that want to remain competitive while continuing to deliver the highest quality in legal services.

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The Six Classic Drivers of Law Firm Profitability
Norman Clark Norman Clark

The Six Classic Drivers of Law Firm Profitability

Six factors have the greatest overall impact in the profitability and long-term financial performance of small and midsize law firms worldwide.

This is one of the ten most frequently read posts in the Worldview Archives, with more than 12,000 views since it was published in 2014.

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