All law firms talk about "quality," but few can actually demonstrate it consistently. To ensure a significant return on investment, quality assurance must be planned and managed using supervision and documentation methods specific to each practice area. It must also incorporate the special needs and characteristics of risk management in legal practice.

With all the possible areas for improvement, even in well-managed firms, where should a law firm start to build a systematic, sustainable quality assurance system?

We recommend that you begin with a quality assurance demonstration project.