Walker Clark
Worldview Archives
Is it laziness or fear...
An article in today's on-line edition of Australasian Lawyer, reports a shocking statistic for an industry sector that claims that its highest value is service to the client.
A study to be released next week report that 60% of law firms do not ask for client feedback regularly. No wonder that the legal profession has a customer satisfaction score that is lower than other major professional and business services sectors.
Silence is not always golden.
Law firms with poor internal communications skills and practices face great obstacles when they try to implement any decision, even minor ones.
One of the most important tools in a firm's internal "communications tool kit" is to schedule time for talking.
This is the first in a series of short posts about questions that I frequently receive about the importance of internal communications to "getting things done" in law firms.
What will your clients need five or ten years from now?
Do you know?
Have you ever asked?
We can help you find out.
