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Worldview Archives

Fix the work first...
Norman Clark Norman Clark

Fix the work first...

If you apply technology — even artificial intelligence — to a flawed work process, you will only make mistakes and lose money faster.

Before a law firm applies a technological tool or system to its internal operations, especially at the practice group level, it should first analyze, understand, and implement responses to weaknesses in the internal systems and processes by which it prepares and delivers legal services to clients.

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Artificial Intelligence: A Powerful Tool to Improve Service Quality
Norman Clark Norman Clark

Artificial Intelligence: A Powerful Tool to Improve Service Quality

In today's highly competitive markets for legal service, it is service quality, not technical expertise, that will differentiate your law firm from your equally well-qualified competitors.

Artificial intelligence will never be a substitute for quality management, but it can provide powerful diagnostic tools and methods to build sustainable quality into every aspect of your practice. 

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Eight Things for Indian Law Firms to Think About
Norman Clark Norman Clark

Eight Things for Indian Law Firms to Think About

As part of our ongoing experiment to test the potential value of artificial planning in law firm management, we asked the newest version of our chatbot, openai GPT-4, what Indian law firms should be considering in their planning for the incursion of foreign law firms into the Indian legal market.

The response outlined eight good starting points.

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Are you ready for 1-to-400 leverage?
Norman Clark Norman Clark

Are you ready for 1-to-400 leverage?

For most firms, a 1-to-4 leverage ratio has long been considered to indicate a desirable level of profitability, while also being manageable.

What will happen when artificial intelligence systems give law firms the potential to generate leverage of 1-to-400?

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New Paradigms and Old Lessons for Cyberlawyers
Norman Clark Norman Clark

New Paradigms and Old Lessons for Cyberlawyers

Technology has been a fundamental component of the practice of law for a quarter-century; but most law firms have failed to understand how it is fundamentally changing – indeed, already has fundamentally changed – the practice of law. 

Law firms must continue to evolve. Not all will be able to do so.

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Artificial Intelligence: The Legal Mind at its Best?
Norman Clark Norman Clark

Artificial Intelligence: The Legal Mind at its Best?

Law firm partners should invest a few minutes in their own future, by watching a recent series of TED Talks about artificial intelligence.

None of these talks deal directly with the practice of law, but all of them are highly relevant to the Scylla and Charybdis of profitability and competition that threaten small and midsize law firms throughout the world.

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Will the “lawyer of the future” be a computer?
Norman Clark Norman Clark

Will the “lawyer of the future” be a computer?

Artificial intelligence will be as much a part of the "law firm of the future" as desks and paper have been for the past 200 years.

It also can be part of the "law firm of today."

This is one of ten most frequently read posts in the Worldview Archives, with more than 11,000 views since it was first published in 2017

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Coming Soon to a Law Firm Near You: Artificial Intelligence
Norman Clark Norman Clark

Coming Soon to a Law Firm Near You: Artificial Intelligence

As the next step in the evolution of knowledge management in law firms, AI promises to allow seismic shifts in practice management and profitability for law firms of all sizes, not only for large firms, but especially — repeat especially — for small and midsize firms that want to remain competitive while continuing to deliver the highest quality in legal services.

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