“A bad system will beat a good person every time.”

For small and midsize law firms, improving profitability isn’t just about cutting costs or working harder. It’s about delivering consistently excellent service, keeping your best clients, and doing more with the time and talent you already have. That’s exactly what the Walker Clark Sustainable Quality program is designed to do.

This practical, high-impact program begins with a series of interactive videoconference sessions that introduce your team to proven tools and methods of quality management — tailored specifically to the challenges of law firm operations and profitability. Then we come to your office and work side-by-side with your team on a custom demonstration project. Within just 90 days, you’ll see measurable improvements that deliver real returns on your investment of time, energy, and resources.

But we don’t stop there.

What makes Sustainable Quality different is that it’s not just about fixing one process or function. It’s about building lasting performance improvements across your entire firm. Our "train-the-leaders" approach equips your lawyers and staff with the skills and confidence to lead future quality initiatives on their own — without ongoing dependence on outside consultants.

the results

• Happier clients who stay longer and refer others

• Smarter internal systems that reduce costly errors and rework

• Measurable improvements in performance

• Sustainable profitability, not just quick fixes or crisis-to-crisis improvisation in uncertain times and market conditions

And like all Walker Clark services, Sustainable Quality is offered at a predictable fixed fee that includes all expenses — even travel — so there are no surprises.

Let’s talk about how we can help your firm deliver better results, every day. Send us a secure e-mail using the contact buttons at the top and bottom of this page.