FEBRUARY-MARCH 2026

“Our client is our most important asset.”

Most law firms trumpet this sentiment, or something like it, on their websites and in their pitches to prospective clients. Many of them also fail to demonstrate it, not because they do not care, but because they do not really understand what is needed to build sustainable client relationships.

This issue of Walker Clark Worldnotes examines examines these firms’ all-too-common weaknesses in client relationship management and their implications.