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The Walker Clark Client Base Snapshot is a low-cost, high-yield way to understand what your clients expect, how well your firm is meeting those expectations, and how well you compare to other law firms. It produces fast, reliable results, as well as the invaluable benchmarking analysis that your firm needs to build and protect your competitive advantage. It is particularly well-suited to the needs and resources of smaller law firms.
Best of all, Walker Clark can deliver this critical market intelligence to your firm for a fraction of the cost of trying to do it in-house, and with better business results.
Discovering the answers
Here are the main steps in a Walker Clark Client Base Snapshot:
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Preparing for reliable results. A Walker Clark reseacher confers with your management and marketing team to schedule the administration of your firm's Client Base Snapshot and to finalize the optional features of the questionnaire that we will use . In addition to our standard questions, which we use to ensure reliable benchmarking of your firm's results against those of similar law firms, we include up to five customized questions, of your selection, specific to your firm. We also help you to identify and define those clients and potential clients who can provide the most reliable and valuable information.
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Administer the client survey. We administer the survey to a group of up to 100 clients and potential clients of your firm. This is a confidential survey, in that we will not disclose the identity of the source of any specific opinions or comments. Participants will be free to waive confidentiality if they want to do so.
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Analyze and report the results. Walker Clark tabulates and analyzes the results in a comprehensive and detailed written report to your firm, which we typically deliver within five days after we close the survey. Our report includes specific recommendations about how your firm can apply the results.
- Understanding and applying the results. For 30 days after we deliver our report, the Walker Clark principal who supervised your Client Base Snapshot remains available by telephone or e-mail to answer your questions about the results, our analysis, and their importance for your firm.
Multilingual capabilities
Most of our clients prefer to conduct the survey in English to accommodate their multinational client base better. Multilingual surveys are available at a reasonable additional charge.
A single fixed fee
Walker Clark, LLC, conducts, tabulates, and analyzes the Walker Clark Client Base Snapshot to any law firm, of any size, anywhere in the world for a fixed fee of US$ 800. We offer substantial discounts to Walker Clark clients.
For more information, contact us by e-mail or by telephone at 1.239.466.8370, or call us on Skype at walker.clark.llc
