Client Service Monitor

European woman at computer What is a client relationship worth to you?

How much would your firm be willing to invest to:

Define and understand each client’s service expectations at the start of the matter?

Have up-to-date, reliable information about each client’s level of satisfaction with your firm’s services?

Detect client service issues before they become a crisis that threatens the client relationship?

Be able to benchmark your firm’s client service performance against your competitors?

Offer a level of client care that sets a new standard for quality legal service in your market and creates a differentiating competitive advantage for your firm?

Have all of these benefits for a fraction of the cost of trying to accomplish all of this in-house?

Outsource all of these critical client service functions to Walker Clark

Let us manage your critical client feedback functions for you. Our Client Service Monitor system consists of:

A Client Service Inventory, which defines and prioritizes what each client expects from your firm in terms of quality client service

Client-specific, measurable quality indicators such as responsiveness, understanding of the client’s business, timely and accurate billing, and timely communications

Periodic Client Service Updates from each client to detect changes in client needs, expectations, and level of satisfaction

Client Service Alerts to allow your firm to respond immediately to client concerns

Client-centered benchmarking of your firm’s performance against other law firms

Quarterly reviews of your firm’s client service performance, with specific recommendations for improvements by Walker Clark consultants

Our value proposal to your law firm is simple:

The Client Service Monitor by Walker Clark will manage your firm's client care and feedback functions better and at substantially lower cost than your firm could do in-house.

We offer a six-month and twelve-month subscriptions for a fixed fee that includes an agreed maximum number of clients managed in the Client Service Monitor program. We also offer an option by which you pay a one-time fee for each client, regardless of how long that client remains with your firm

Depending on which Client Service Monitor plan that you select, your average cost per client could be less than $10 per month.

To learn more about the Client Service Monitor:

Download our fact sheet, The Business Case for the Client Service Monitor. This short paper will explain why the Client Service Monitor makes good business sense for your firm.

Download our fact sheet, Frequently Asked Questions: Client Service Monitor, for more information about how the Client Service Monitor works.

To discuss which Client Service Monitor configuration is best for your firm or to request a formal proposal, contact us by e-mail or by telephone at 1.239.466.8370, or call us on Skype at walker.clark.llc

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